Working with the list of calls

Viewing the calls list

  1. From the main navigation menu on the left click on CALLS.
  2. The Date column contains the date and time of the call start.
  3. The Call column shows
    - Icon with call type: incoming, outgoing, missed.
    - The name of the interlocutor or their phone number (if there is no name).
  4. The User column shows the name of the last user participated in the call.
  5. The Duration column includes the duration of the call.

    viewing_a_call_list_1.gif

Viewing and editing a call

  1. From the main navigation menu on the left click on CALLS.
  2. Click the call or the icon near the call you want to edit.

The call pop-up contains the following information:
- Case — the field is empty by default. Can be changed manually.
- User — the Case.one user that participated in the call.
- Contact — the name of the contact called or their phone number (if there is no name).
- Call Time — the date and time of the call start.
- Duration — the total duration of the call
- Description — Can be edited by a user.
- Call Record — the audio file of the recorded call that can be downloaded.

viewing_a_call.gif