Extracting a case

If necessary, you can at any time move a case.

 

  1. On the top bar, click on the icon.
  2. Select the item Extract.
  3. Enter a name, specify the type and select the data to be transferred to the new case.
  4. Please note that when copying data a notification of the creation is not sent. In addition, the following are not copied: comments, history and time spent, but the automation script works.
  5. Click on the button Extract.

    Extracting_a_case.gif