If necessary, you can at any time move a case.
- On the top bar, click on the ⋮ icon.
- Select the item Extract.
- Enter a name, specify the type and select the data to be transferred to the new case.
- Please note that when copying data a notification of the creation is not sent. In addition, the following are not copied: comments, history and time spent, but the automation script works.
- Click on the button Extract.