Manual active workflows can be executed from the Run Workflow area within a case. Any configured manual workflow is available for selection. A user’s ability to run a manual workflow is dependent upon having been granted Edit rights within a case.
- On the left sidebar, open the Administration section.
- Select Workflow.
- Click on the Plus button in the lower right corner of the screen.
- Select Manual.
- In the New workflow pop-up window that opens, specify the name and a brief description.
- Click on the Create button.
- Click the plus in the middle of the page to start building a workflow chain.
- In the panel on the right, enter the required parameters.
- You can create an unlimited number of workflow response results. All of them will be triggered one after another, depending on the specified parameters.
- Select the response time of the workflow — with a delay or date.
- In the Delay field, enter the number of days.
- From the drop-down list Latency options select the option: Delay by calendar days or Delay by working days.
- Click on the Save button.
- To save the workflow, click on the Save button in the lower right corner of the page.