Authorization

A Case.one Administrator can invite a client to the system. After an invitation is sent to the specified email, the client receives the email with a link to create their own password to log into Case.one.

How to create a password to log in

  1. Request an email invitation from a Case.one Administrator.
  2. Upon receiving the email, Click on the Set password link button to create your own password to log in.
  3. Fill in the New Password field — create a password and enter it here.
  4. Re-enter the new password in the Confirm New Password field.
  5. Click the Reset button.
  6. On the following page, enter your Username (the email address from which you received the invitation), and Password (the password you’ve just created for yourself)
  7. Click the Sign in button.
    You will automatically be redirected to the main section of the client portal — the Cases tab.

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How to log in if you already have a password to log in

  1. Open the authorization page in Case.one.
  2. Enter your username (the email address from which you received an invitation to the system), as well as the password that you’ve created during registration.
  3. Click the Sign in link.
    You will automatically be redirected to the main section of the client portal - the Cases tab.

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  4. To change or restore your password, click on the Forgot your password? link under the authorization form.
  5. Enter the email you registered in the system and click the Send link button.
  6. Upon receiving the Password recovery CASE.ONE email, lick the Reset password link button provided.
  7. Fill in the New Password field — create a password and enter it here.
  8. Re-enter the new password in the Confirm New Password field.
  9. Click the Reset button.
  10. On the following page, enter your Username (the email address from which you received the invitation), and Password (the password you’ve just created for yourself).
  11. Click the Sign in button.
    You will automatically be redirected to the main section of the client portal — the Cases tab.

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How to logout

  1. Click on the icon in the upper right corner of the page.
  2. Click Log Out.
    After logging out, you will be automatically taken back to the login page.

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