At any time, you can edit a public note in an accessible to you case.
Editing a note
- From the main navigation menu on the left click on NOTES.
- Click on the note you want to edit.
- Make changes in the text box and click the Save button.
Editing a note from the case card
- Open the case card.
- Click the NOTES tab from the panel menu above.
- Click on the note you want to edit.
- Make changes in the text box and click the Save button.